Thrive FAQs & Videos

Frequently asked questions

  1. Where can I get smartphone compatible hearing aids with Thrive Hearing app technology?
    To purchase smartphone compatible hearing aids with Thrive, schedule an appointment with your local hearing healthcare professional.
  2. How do smartphone compatible hearing aids connect with the Thrive Hearing app?
    Together, our smartphone compatible hearing aids and Thrive Hearing app are designed to deliver the most personalised hearing experience ever by providing seamless connectivity with your favourite digital devices and wireless accessories.
    Thrive works with a number of Apple® and Android™ devices. See complete list.
  3. Why do I no longer have access to alerts in the Thrive app?
    Native Apple iOS alerts are now available for use. They provide more consistency and a better user experience.
  4. What voice commands and questions can I ask Thrive Assistant?
    You can use voice commands and ask questions related to the Thrive Hearing app to control your hearing aids or set reminders. Here are some examples:
    • Change my hearing aid memory to “restaurant”
    • Unmute my hearing aid
    • Increase volume
    • Remind me to take medicine every day at 10pm
    • What is the weather?

    Voice activated hearing aid function commands and reminders are exclusive to select technology levels of Arc AI and Via Edge AI

    Activity and Engagement Tracking
    Sensors are integrated into your hearing aids so you can set daily wellness goals and easily track them via the Thrive app.*

    Language Translation
    Easily communicate with people who speak other languages via the easy-to-use translation tool in the Thrive app. (Requires an internet connection).*

    Choose from among these 27 languages:

    Arabic Greek Polish
    Chinese Hebrew Portuguese
    Czech Hindi Romanian
    Danish Hungarian Russian
    Dutch Indonesian Slovak
    English Italian Spanish
    Finnish Japanese Swedish
    French Korean Thai
    German Norwegian Bokmal Turkish

    Remote Programming
    Connect virtually with your hearing professional wherever you are to fine tune your hearing aids via live video chats.

    Personalised Control
    Make personalised, real-time adjustments to suit your preferences in different listening situations.

    Phone Calls
    Answer your calls with the touch of a button and hear an entire conversation streamed directly to your hearing aids. (Requires Remote Microphone + for Android phone users).

    Remote Control
    Using the remote control feature in the Thrive Hearing app, you can change volume and switch memories on your hearing aids right from your smartphone.

    Personalised Memories
    You can create multiple custom memories in the Thrive Hearing app by using any of the customise options. You can even geotag memories. A geotagged memory uses GPS and cellular towers to recognise where you are and automatically adjusts your hearing aids.

    Live Microphone
    Set your smartphone nearby, turn on the microphone feature and stream conversations directly to your hearing aids.

    *Available only with Arc AI and Via AI hearing aids.

  5. What is Mask Mode and how does it work?
    Mask Mode is a custom memory in the Thrive app that boosts certain frequencies to help make it easier to hear people who are wearing face masks. Watch the how-to-video to see how it works.

For additional information about the Thrive Hearing app:

Apple FAQs Android FAQs

Instructional videos

arc ai brochure

Arc AI brochure

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Via Edge AI brochure

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Via AI Brochure

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