My Audibel

my-audibel-screen

Leap connectivity barriers in a single app

Designed with the input of hearing aid wearers, My Audibel pairs with Intrigue AI hearing aids to help you enjoy greater listening moments, improved well-being, and easier everyday living — all from the palm of your hand.

User friendly and easy to read, it delivers benefits far beyond just better hearing.

  • Adjust hearing aid settings, stream calls and even find lost aids with a variety of hearing control features.
  • Uses the science of the ear to accurately count steps, track engagement and help achieve well-being goals.
  • Translate languages, set reminders and take advantage of an array of features that make life easier.
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A few of My Audibel's many features

Smart Assistant

Using your voice, you can adjust settings, set reminders, ask questions about hearing aid topics, and more.

Smart Assistant icon

Fall Detection

The only hearing aid app that can help detect falls and alert family or friends.

Fall Detection icon

Edge Mode+

Uses AI to optimise sound quality on demand even in tough listening environments.

Edge Mode icon

Audio Streaming

Enjoy music, TV, and more, streamed to your hearing aids from your smartphone or wireless hearing aid accessories.

Audio Streaming icon

Personal Health Monitoring

Accurately count steps, track engagement, and achieve well-being goals — an industry first.

Personal Health Monitoring icon

TeleHear

Minimise visits to your hearing professional's office by requesting remote adjustments via video chat.

TeleHear

My Audibel Setup Steps

Below are step-by-step instructions on how to set up and connect your hearing aids with the My Audibel app.

  • Step 1 - Download the My Audibel app

    Apple Device

    1. Open the App Store®
    2. In the search box type "My Audibel"
    3. Tap GET to download the app to the Apple device
     

    Android Device

    1. Open the Google Play™ store
    2. In the search box type "My Audibel"
    3. Tap INSTALL to download the app to the Android device
  • Step 2 - Connect your hearing aids to your compatible device

    Follow the instructions below to connect your hearing aids to your Apple or Android device. If the hearing aids ever lose connection to your device, repeat the instructions below to reconnect.

    Apple Device
    Follow the steps below to pair your hearing aids to your Apple mobile device.

    (If your hearing aids lose connection to your mobile device try the steps again.)

    1. Tap the Settings icon. Select Accessibility > Hearing Devices. (If the Bluetooth toggle shows OFF, move it to ON.)
    2. Turn your hearing aids OFF and then ON to activate pairing mode.
    3. Under MFI Hearing Devices you should see your (e.g. “Jane’s hearing aids”). Tap this.
    4. A dialog box pops up for each hearing aid (RIGHT and LEFT). Tap Pair for each dialog box.
    5. Pairing is complete.
     

    Android Device

    1. Tap the Settings icon on the device.
    2. Ensure Bluetooth is on.
    3. Turn your hearing aids OFF and then ON to activate pairing mode.
    4. Open the My Audibel app. Tap GET STARTED to begin.
    5. Review the terms of use: This includes End User License Agreement and privacy policy. Tap ACCEPT to continue.
    6. Pair and connect your hearing aids. Follow the prompts:
      • The app will ask permission to use location services to locate your hearing aids. Tap ALLOW.
      • When a pair of hearing aids is found, the app will prompt you to confirm they are yours and tap PAIR.
      • You’ll be asked to link the My Audibel app with the hearing aids. Tap ALLOW.
  • Step 3 - Final setup

    Apple Device
    Open the My Audibel app. You’ll then be prompted to set up. Tap Get started to begin.

    1. Review the terms of use: This includes End User License Agreement and privacy policy. Tap Accept to continue.
    2. Connect your hearing aids. Follow the prompts to set up and connect your hearing aids with the app:
      • Ensure your hearing aids are charged and powered ON.
      • Tap Continue.
      • Once the app finds your hearing aids, a congratulations message appears. Tap Continue.
      • If the app cannot locate your hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect your hearing aids to your compatible device.
    3. Sign into the app. Create an account:
      • Provide an active email address.
      • Create a password following the guidelines and sign in.
    4. Get onboarded. The app will show a short series of permission screens:
      • Read the descriptions.
      • Tap Allow or Continue.
      • Review the app home screen overview and get to know the key features.
      • Tap Got it.

    If the app cannot locate your hearing aids, ensure Bluetooth is ON and the hearing aids are paired to the device. Return to STEP TWO: Connect your hearing aids to your compatible device.

    You’re all set to start using your app.

     

    Android Device
    If more than one hearing aid is found, you will see a list. (If you wear 2, both a left and right will appear.) Select the box(es) next to your hearing aids. Tap CONNECT.

    NOTE: Pairing can still be done through the Bluetooth menu of your device, if you prefer.

    Once your hearing aids are confirmed, a congratulations message appears. Tap CONTINUE.

    1. Sign into the app. Create an account:
      • Provide an active email address.
      • Create a password following the guidelines and sign in.
    2. Get onboarded. The app will show a series of permission screens:
      • Read the descriptions.
      • Tap ALLOW or CONTINUE.
      • Review the app home screen overview and get to know the key features.
      • Tap GOT IT.

    You’re all set to start using your app.

 

Smartphone compatibility

Scan the code below using your phone camera and find out if your device is compatible with the My Audibel app.

Phones of the same model can vary from country to country and may impact compatibility in some countries.

My Audibel compatibility
  • Apple compatibility

    My Audibel app runs on all versions of iOS 15, 16 or 17. For best performance, we recommend using the most current iOS version. iOS UPDATE NOTE: When updating the version of iOS on your iPhone, the hearing aids may lose connection, requiring you to un-pair and re-pair the hearing aids with your iPhone. The following Apple devices have been tested and certified as compatible:

    iPhone models
    iPhone 15
    iPhone 15 Plus
    iPhone 15 Pro
    iPhone 15 Pro Max
    iPhone 14 Pro Max
    iPhone 14 Pro
    iPhone 14 Plus
    iPhone 14
    iPhone 13 Pro Max
    iPhone 13 Pro
    iPhone 13 mini
    iPhone 13
    iPhone 12 Pro Max
    iPhone 12 Pro
    iPhone 12 mini
    iPhone 12
    iPhone 11 Pro Max
    iPhone 11 Pro
    iPhone 11
    iPhone XS Max
    iPhone XS
    iPhone XR
    iPhone X
    iPhone SE (3rd generation)
    iPhone SE (2nd generation)
    iPhone 8
    iPhone 8 Plus
    iPhone 7
    iPhone 7 Plus
    iPhone 6s
    iPhone 6s Plus
    iPhone 6
    iPhone 6 Plus
    iPhone SE (1st generation)

    iPad models
    iPad Air 2
    iPad Air (5th generation)
    iPad Air (4th generation)
    iPad Air (3rd generation)
    iPad (9th generation)
    iPad (8th generation)
    iPad (7th generation)
    iPad (6th generation)
    iPad (5th generation)
    iPad Pro (5th generation)
    iPad Pro (4th generation)
    iPad Pro (3rd generation)
    iPad Pro (2nd generation)
    iPad Pro (1st generation)
    iPad Mini 4
    iPad Mini (6th generation)
    iPad Mini (5th generation)

    iPod models
    iPod touch (8th generation)

    2-Way Audio compatibility
    iPhone 14 Pro Max
    iPhone 14 Pro
    iPhone 14 Plus
    iPhone 14
    iPhone 13 Pro Max
    iPhone 13 Pro
    iPhone 13 mini
    iPhone 13
    iPhone 12 Pro Max
    iPhone 12 Pro
    iPhone 12 mini
    iPhone 12
    iPhone 11
    iPhone 11 Pro
    iPhone 11 Pro Max, and later
    iPhone SE (3rd generation)
    iPhone SE (2nd generation)
    iPad Pro 12.9-inch (5th generation)
    iPad Pro 11-inch (3rd generation)
    iPad Air (5th generation)
    iPad Air (4th generation)
    iPad mini (6th generation)

    Apple, the Apple logo, iPhone, iPad, iPod touch and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. "Made for iPod," "Made for iPhone" and “Made for iPad" mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, iPad or Apple Watch may affect wireless performance.

  • Android compatibility

    My Audibel app runs on Android 8.0 and higher. The following phones have been tested and certified as compatible:

    Android devices capable of streaming audio directly to hearing aids using Android 10.0 and higher:

    Samsung Phones
    Samsung Galaxy® S23 Ultra
    Samsung Galaxy® S23 Plus
    Samsung Galaxy® S23
    Samsung Galaxy® S22 Ultra
    Samsung Galaxy® S22+
    Samsung Galaxy® S22
    Samsung Galaxy® S21 FE
    Samsung Galaxy® S21 Ultra 5G
    Samsung Galaxy® S21+ 5G
    Samsung Galaxy® S21 5G
    Samsung Galaxy® S20 FE 5G
    Samsung Galaxy® S20 Ultra 5G
    Samsung Galaxy® S20+
    Samsung Galaxy® S20 5G
    Samsung Galaxy® S20
    Samsung Galaxy® S10 5G
    Samsung Galaxy® S10 Lite
    Samsung Galaxy® S10e
    Samsung Galaxy® Note 20 Ultra
    Samsung Galaxy® Note 20 5G
    Samsung Galaxy® Note 20
    Samsung Galaxy® Note 10+
    Samsung Galaxy® Note 10
    Samsung Galaxy® Note 10 Lite
    Samsung Galaxy® Note 9
    Samsung Galaxy® A72
    Samsung Galaxy® A71
    Samsung Galaxy® A70
    Samsung Galaxy® A53
    Samsung Galaxy® A52 5G
    Samsung Galaxy® A52
    Samsung Galaxy® A51
    Samsung Galaxy® A50
    Samsung Galaxy® Z Flip 5G
    Samsung Galaxy® Z Flip
    Samsung Galaxy® Z Flip 4
    Samsung Galaxy® Z Fold 4
    Samsung Galaxy® Fold 3
    Samsung Galaxy® Fold 2

    Google Phones
    Google Pixel 7 Pro
    Google Pixel 7a
    Google Pixel 7
    Google Pixel 6 Pro
    Google Pixel 6a
    Google Pixel 6
    Google Pixel 5
    Google Pixel 5a 5G
    Google Pixel 4
    Google Pixel 4 XL
    Google Pixel 4a 5G
    Google Pixel 4a
    Google Pixel 3
    Google Pixel 3 XL
    Google Pixel 3a
    Google Pixel 3a XL

    Other Phones
    OnePlus 10 Pro 5G
    OnePlus 10T
    OnePlus 10R
    OnePlus 9R
    OnePlus 9 Pro
    OnePlus 9
    OnePlus 8T
    OnePlus 8 Pro
    OnePlus 8
    OnePlus 7T Pro
    OnePlus 7T
    OnePlus 7 Pro
    OnePlus 7
    OnePlus Nord (Basic)
    Huawei Nova 9 Pro
    Huawei Nova 9
    Xiaomi 12T Pro
    Xiaomi Mi 10T Pro
    Xiaomi Mi 10T

    Android devices that support streaming audio to hearing aids using the Remote Microphone + accessory:

    Samsung Phones
    Samsung Galaxy® S8+
    Samsung Galaxy® S8
    Samsung Galaxy® S7
    Samsung Galaxy® S7 Edge
    Samsung Galaxy® S6
    Samsung Galaxy® S6 Edge
    Samsung Galaxy® Note 8
    Samsung Galaxy® A40
    Samsung Galaxy® A21

    Google Phones
    Google Pixel 2
    Google Pixel 2 XL

    Other Phones
    Doro 8035
    HTC 10
    HTC One M8
    Huawei P30
    Huawei P30 Pro
    LG LV-30
    Motorola Moto G7
    Redmi Note 10 Pro
    Redmi Note 9 Pro
    Redmi Note 8 Pro
    Redmi Note 7

    We are constantly evaluating Android products and their compatibility with our hearing aids. Due to the complex nature of the Android platform and many different types of products utilizing this platform, we test each product separately and will provide compatibility information as we complete our rigorous testing.

    Android and Google Play are trademarks of Google LLC. Galaxy S, Galaxy Note and Samsung Galaxy Apps are registered trademarks of Samsung Electronics Co., Ltd. HTC One is a trademark of HTC Corporation.

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